The trip was so well planned, our driving offset by ample days’ rest and the sheer awesomeness and beauty of the drive. The accommodations were excellent overall. The 2 tours you booked in Melbourne and Sydney were excellent, essential for first time visitors. Both guides were so friendly, informative and just plain fun to be with. All to say, we officially love Australia.
Carol M., San Diego, CA April 2018
Finally rested enough to sit down and send you this thank you note. The trip was wonderful thanks to you. I can’t thank you enough for scrambling and adjusting our reservations as a result of not making the flight. We have enjoyed working with you.
Al & Susie V., San Diego, CA, March 2018
Rob and Downunderguru arranged for my husband and I to have a totally seamless and amazingly fantastic visit to Australia. His selection of flights, transfers, hotels and activities were perfect. Throughout the planning Rob listened carefully to our desires and designed every bit of the trip accordingly. He offered additional recommendations for activities and restaurants to do on our own. We needed some last minute changes, which he made immediately and without any stress on our part. We would highly recommend Rob Hill to assist with any and all travel arrangements. Bravo, Rob!
Nancy R., Tucson, AZ, March 2018
We’re back from an awesome trip. Everything went according to plan, and even though we arrived in the wake of cyclone Gita, the weather didn’t get in the way. The hotels were all good. The fly and cruise was probably our favorite day. It was the first clear day after Gita, so the air was crystal clear and there was tons of snow on the southern Alps. The jet boat ride was also a blast. They also offer them on the lake at Queenstown, and if we had attempted to plan the trip without your assistance, we might have settled for that. But it’s a big difference, going 50 MPH down a two foot deep rocky river, versus going 50 MPH in a big lake. All of the transfers were there on time and were very professional. Please feel free to use us as a reference as we were very pleased with the trip.
Bob and Rosellen B., Scottsdale, AZ, February 2018
Many thanks for your tireless efforts to make our first journey to Down under a “dream trip”. It was a dream come true! From the outset, while planning for the trip, your input and advice was crucial. We appreciated very much your looking over the various arrangements, even when we were already on the road. Every stop was a true highlight, and some of them, like Wanaka or Waiheke, suggested by you, provided for some of the best experiences. Also, all the accommodations suggested by you proved to be exactly right. It all worked out perfectly and we’ve enjoyed Down under a lot! Any time again! And we wouldn’t do it without your input. Thank you very much indeed.
Wolfgang G., Secaucus, NJ, December 2017
We had a fantastic time in New Zealand. The arrangements you made for us worked flawlessly and we were able to really enjoy many facets of down under. I have mentioned your company to several friends with highest regards.
Lyn G., San Diego, CA, December 2017
We have just arrived at the Quay West in Melbourne and are in heaven once again. I am totally in love with this country and people…just a lovely way of life!! The trip has been absolutely fabulous and all your arrangements have gone along devoid of any hitches. I’m super impressed with every place we’ve visited and sites we have seen. I can’t wait for the penguin parade tomorrow! Let me know the best way that I can help to promote your business/service. I’d give Downunderguru a 5 star rating!!. Once again, thank you for all you do Rob. This has been our best trip ever!!
Susan D., San Diego, CA, November 2017
I wanted to reach out and say thanks for the great trip you created for us. While we weren’t in New Zealand a super long amount of time, I felt like we really got to see a lot and experience some unique adventures along the way. Our trip was seamless in terms of logistics. I loved having the vouchers you provided and good instructions on where we were headed and what to expect at each stop along the way. Plus, for the most part we had great weather, so all of our excursions were very successful! If I hear of anyone hoping for a trip to New Zealand or Australia I will definitely send them your way. Thanks again.
Andrea D., Palatine, IL, July 2017
I am forever greatful for truly making my trip the best I have ever done…especially alone. I am looking forward to many more adventures abroad. I don’t know how I’m going to TOP New Zealand, but I’m sure keeping close relationships with people like you will make it a bit easier to explore the world.
Alvaro G., Oakland Park, FL, March 2017
The trip was wonderful. Everything went smoothly and we were well taken care of. You had everything laid out and reserved very well. Everything else went without a hitch! We will definitely recommend you to friends and hopefully plan another trip ourselves. Thank you again!
Mary B., Phoenix, AZ, March 2017
Thank you for all your help in arranging our trip. We had a wonderful time. There was nothing we did that we wished we hadn’t done, and were so glad that you suggested what you did. We met another couple from Houston who are also your clients. My impression is that you have arranged a number of trips for them. They only had very nice things to say about you. Thanks again for all your help.
Donald B., Lodi, CA, February 2017
Thank you, Rob! We all had a marvelous time, and we are looking forward to a time when we can return to Sydney and see a bit more of Australia. We couldn’t have been more pleased with the arrangements and suggestions you made. Everything ran just as it should, including the luggage storage and retrieval! Thank you again for all your help!
Deborah P., Long Valley, NJ, February 2017
Rob, our trip was the most flawless vacation I have ever experienced. You are amazing! I will be doing something for you on Trip Advisor. Thank you.
Richard T., Scottsdale, AZ, January 2017
“Thanks Rob. The trip was great. It was the right amount of travelling and site seeing. The itinerary fit what we wanted to do and see. All the transfer private limo drivers were really great. Very nice and very helpful with the luggage and telling us about the city. The tours were all great. Just the right amount of people. The guides were very knowledgeable and personable. When we decide where we want to go next, we’ll give you a call.”
Renee L., Fountain Hills, AZ, October 2016
“We got back yesterday from a fantastic trip to Australia. Everything in your itinerary exceeded our expectations. Virtually every detail happened on schedule, exactly as you described in the itinerary and was executed by cheerful, helpful and competent local folks. All of the accommodations and tours were excellent. Our time on the Great Barrier Reef is something we will never forget. The variety of fish and sea animals was unbelievable! I can’t thank you enough for all your help in planning and in the execution of our trip to Australia. It has been a wonderful experience that my son and I will never forget.”
Rich S., Scottsdale, AZ, October 2016
Our trip was fantastic and the arrangements were PERFECT!…I can’t think of a single thing I would report that went wrong or was in need of fixing. Thank you again. I was on the verge of giving up when I contacted you asking for help!!!
Diane M., West Hartford, CT, August 2016
We had a blast. Loved every place we went. Especially loved Florence and Mykinos and Santori. Thanks again. We will work with you wherever we go.
Jean D., Stamford, CT, June, 2016
We appreciate everything you have done for us. We also wanted to let you know that we were very pleased with all of the accommodations and the excursions. It was a whirlwind of exploring that left us wanting to see even more of Australia. We will be in touch when we want to plan our next trip! Thanks again.
Halle M., Broken Arrow, OK, April, 2016
We had a great time in Australia. We really enjoyed the reef and rainforest. The tours were top notch and well worth the expense. Thank you for your help in putting this trip together! I needed assistance in planning this one from someone with experience.
Chris G., Jacksonville, FL November, 2015
Thank you for your excellent work. Everything went well – no unresolved glitches!!! We had a wonderful time!
Susan J., San Diego, CA August, 2015
The trip was absolutely wonderful. I want to say a sincere thank you to you for everything you did for us. We will be planning another trip – I believe- for 2017 and I will DEFINITELY enlist your assistance. Please pass on my thanks to James (our guide in Sydney) who was just above and beyond wonderful! Another standout was Steve, our guide for the Boutique Wildlife tour. That was my favorite day! Thank you again.
Joetta S., Hebron, KY July, 2015
We just want to say a hearty THANK YOU for the itinerary and for making the arrangements for us in Sydney. We had a blast! You were right about taking the bridge climb tour and the bike tour. Both tours were excellent. And the car transfer to the airport was perfect. Your tips about things to do (and not to do) in Auckland and the other locations were spot on. Anyway, thanks again for your help and advice. You certainly helped make our vacation a great one.
Ron W., Palm Springs, CA March, 2015
We just arrived back home today from our trip–WOW WOW WOW!! We would like to leave a review on your website for the well-rounded, fair, awesome, smooth and fun trip you helped us plan!! All your contacts were lovely, courteous and on-time. The tours were so great, the apart-hotels met all our needsWhat a wonderful couple weeks—alas it’s -3F now outside!!! Oh well–it was great while it lasted, and we’re not any worse for the wear! I will definitely encourage people to plan their trips—where ever it may be—with you and your company. Thanks again.
Marybeth B., Lorain, OH February, 2015
We want to thank you for planning our trip to Australia and making it the dream of a lifetime! Everything went smoothly without any problems. All of the hotels, flights, excursions, and transfers were excellent. We especially loved the locations of the hotels in each city. It was perfect for us to discover each city and the people. What a lovely country! And of course for me, the diving at the Great Barrier Reef was unforgettable! I have been telling everyone how happy our experience with you has been. Hopefully you can someday plan a trip for them. Thank you again for the superb job!
Kathy W., Hudson, FL November, 2014
Just a note of thanks as our trip you arranged has gone without a hitch. Everything was/is great. NZ and Australia were awesome; we were a step ahead of the Royals during their visit. Aussies spruced up Uluru for them, just before we got there, so it was in good shape. Portside Motel worked well and got to talk FSU basketball with Josie. Baroka Downs was great (Laura loves the ‘Roos at our door step) as was Franz Josef/Raintree Village hotel. And Bora Bora is the otherside of beautiful; where we are now. And all else has been like clockwork, and pretty much rain free. But we id’d a lot of places for the next visit. And I managed left hand driving pretty good, tho’ we were often the slowest car.
Doug R., Tallahassee, FL April, 2014
Thank you, Rob, for planning such an awesome trip. It was the trip of a lifetime and I have the pictures to prove it. I have never seen a more beautiful place. The people were wonderful and the contrast in history between NZ and Oz in regard to indigenous culture was fascinating. Thank you again. I will definitely return at some point in the future and will be looking to you to plan it.
Diane T., Chicago, IL, February, 2014
Just writing to say we are looking out over the lake in Queenstown, and are delighted. Everything has gone so well, all the arrangements, the food and scenery, the tours, we are having a wonderful time, thank you so much.
Rosemarie B., Tampa, FL, February, 2014
And the gold medal goes to…Rob Hill… for arranging and booking the most epic, mind-blowingly awesome trip of my life. Seriously, I cannot say enough to express just how beautifully orchestrated the trip was and how perfectly tailored it was to our lifestyle and what we wanted to get out of our adventure. I never could have done this on my own and if I had tried, I would have fizzled out into a fit of frustration. Bravo!”
Suzanne C., Palm Bay, FL, January, 2014
I just wanted to extend a big thank you for all of your hard work and planning. My trip was flawless. It was so nice to show up some place and have everything already taken care of. I never had any worries. My mom was impressed with you too and she can’t wait to plan a trip to accompany me back to New Zealand in the future. Thank you again, and I look forward to working with you in the future for other adventures!!”
Lauren S., Orlando, FL, July, 2013
I just wanted to write you to say what an amazing trip it was, and how impressed I was overall with how smoothly everything went, and what it all included!!! I don’t understand at all how nice almost all of the hotels were for such an unbelievably low package price. Clearly your profit margin was quite minimal — yet your responsiveness via all the emails, and organizational skills were absolutely top-notch. I have been recommending you all over the place, even though I know we were pretty lucky to catch the air fare promotion that we did. I am dying to go back as soon as I can.
Lauren W., Chicago, IL, February 2010
Thank you for the beautiful planning of our trip to Australia and New Zealand. Now I know why you just love traveling there. Bob and I had an awesome time in both countries. I know I would love to go there again. All the flights, hotel accommodations, car rentals, airport shuttle service and tours went without a hitch. We met a young couple from Miami on their honeymoon on the Great barrier Reef and they said they met you. Thanks again for a great schedule. So much more to see! Thank You! Thank you! Thank you!
Bob & Jane R., Tampa, FL, April 2010
We just got back from our trip and I wanted to thank you for a wonderful trip. Everything went well, the hotels were great and the transfers went smoothly. The Medina in Melbourne is a great location and the room suite was fantastic. Thank you for the wine, we enjoyed it! The Oaks Lagoon room was wonderful as it was the only one where the pool was secluded. Thank you again. We will definitely use your services again and will recommend you to our friends.
Rosemary K., Fountain Hills, AZ, December 2010
We had just boarded the train to Christchurch when the earthquake hit. Therefore, they had to cancel the train, and we spent the night in Greymouth instead. The next day we took a bus to Christchurch, and the city was devastated . We spent one night there, and then flew the next day to Sydney. I would like to point out one thing during this time. The unexpected does happen, but Rob was phenomenal during this time. He was in constant contact with us during the entire earthquake situation (phone and email). He found us a place to stay in Christchurch (as our hotel was too damaged from the earthquake), which was huge, as the majority of tourists slept in tents or at the airport. We talked to so many other travelers, and nobody got the service we did. Now granted, one would hope the unexpected doesn’t happen, and there is no need to stay in touch with your travel agent. But as we learned, it certainly can, and we were extremely appreciative. I highly recommend Rob. He listened to everything we liked to do, and came up with an itinerary that encompassed everything.
Craig P., Chicago, IL, February 2011
Just wanted to thank you for your outstanding organization and planning of our trip. Micki and I had a phenomenal time and throughout our travels commented on how outstanding everything was — the choice of hotels, our experience at Ayers Rock, the tour guides, the pace of our itinerary, everything. You effectively worked within our budget and helped us have the best experience possible for our time and wallet constraints. We would highly recommend you in the future should any of our friends travel Down Under. Your expertise truly made our trip to Australia the best. Thanks for a fabulous trip, Rob!
Meredith M., Chicago, IL, July 2011
We loved our trip and would be happy to be a reference for anyone booking with you. If the opportunity arises we will recommend you. Thank you for your professionalism throughout the planning, challenges of the grounding and during our trip.
Elaine A., Rockport, TX, October 2011
I cannot thank you enough for making our trip Down Under truly unforgettable! Thank you for taking care of us so that we didn’t have to worry about anything! Our entire trip was wonderful! There are 3 particular instances, however, where I truly appreciated your expertise. The first instance is when you recommended that we snorkel at Low Isles instead of Green Island. All the travel books I read talked about how beautiful Green Island was, and I was really looking forward to it. But then you recommended Low Isles instead, and to be honest, I was skeptical. However after talking to my friends, they told me they would not recommend Green Island. It was at that moment that I knew I was in good hands. The second instance is when you recommended Port Douglas instead of Cairns. Since I’ve never been to Cairns, I can’t compare the two, but I really enjoyed being in Port Douglas. The drive from Cairns was lovely and I really enjoyed the vibe of the town. And finally thank you so much for working with our budget and suggesting that we take the coach bus to Milford Sound and then taking a scenic flight back. The drive was again so beautiful and I enjoyed all the stops along the way. The scenic flight back was . . . breathtaking . . . spectacular . . . stunning! It ranks up there as one of the happiest moments of my life. Thank you so much for your suggestions and steering us in the right direction. What a coincidence it was to meet you in Queenstown and to bump into you twice! Dinner with you and John was so much fun! I don’t remember laughing so hard before with people whom I just met. Sometimes when you first meet people, like at dinner, you can tell right away that they have a good heart. And I think that you are one of those people; you probably make friends wherever you go. We had an amazing trip, Rob, thank you so much! It was so wonderful, that even weeks later, I am still warmed by its afterglow.
Mae V., San Diego, CA, October 2011
We’ve been meaning to email for a while since we got back from the honeymoon to say THANK YOU for the awesome trip you planned for us! Everything was absolutely perfect and well planned! We had an amazing time and in Australia and New Zealand it was by far the best trip and experience and we’ve ever had. Thank you so much and if there is anything we can do to promote your services (aside from word of mouth recommendations) please let us know!
Elia & Kara C., Baltimore, MD, December 2011
The trip was amazing. Liked it better than we imagined and that is saying a lot. Everything you planned worked out smoothly except for what is uncontrollable -the weather in Milford Sound but that worked out in any case. We got upgraded in Napier to ocean view and in Rotorua to the Black Swan. Now those people were most friendly and professional. I felt like I now know how the 1% live. It was all wonderful. I could go on and on but won’t. Thank you for the fruit gift in Auckland. Not only a nice touch but great snacks when we needed one. And thank you for your great itinerary. Brilliant.
Terrell & Marlene M., Cooper City, FL, May 2012
I was trying to find the time to thank you so DEARLY for all your recommendations for NZ and Australia. I do not know which one was best. I enjoyed all the activities. Really had a great time (and excellent weather) both in Australia and New Zealand. Thanks so much again and I am happy to have connected with you before my trip. You sure “know your stuff
Les R., Boca Raton, FL, June 2011
What a wonderful find. After our planned Australia/New Zealand trip with another travel agency was canceled, we searched the internet for a substitute. We usually make all of our own reservations but felt our knowledge of the Australia/New Zealand area insufficient to strike out on our own. I called Rob Hill and visited with him for a long time. He was professional, open, friendly and sent me a preliminary agenda. We looked it over and made decisions on which of the items we would enjoy. Rob then redid our agenda to suit our individual desires and upon final approval by us, sent us the trip cost. To our pleasant surprise, the trip was less expensive than originally planned. We also had the distinct advantage of not being with a group the entire time. About three weeks before our trip, we received from Rob our confirmed itinerary with vouchers and visa information. Each portion of the itinerary had date, time, location, phone number and any other relevant information needed to have a happy journey. I was impressed! We left for our trip and without fail it went exactly as planned. Our accommodations were lovely. My requirements when traveling is that my accommodations be clean, safe, quiet and comfortable. We almost always had a kitchen and lots of room in all accommodations. They were lovely and very close to anything we wanted to do or see. All transfers were exactly as stated and all excursions were excellent. I cannot say enough nice things about this agency. If you plan a trip, this is the agency you want to use! They are excellent.
Janet & Dennis R., Fenton, MO, October 2012
I wanted to let you know how much I enjoyed the trip. I have wanted to go to Australia for about fifteen years. So my anticipation was high, especially after all the planning. Not only did it meet my expectations but it exceeded them! I’m still reeling with pleasure! Thanks so much for all your help.
Mike & Hilary P., Newport News, VA, October 2012
Before we get swept up in unpacking bags and stuffing turkeys, I wanted to take a moment to thank you for arranging our amazing trip. We had high expectations of this vacation, and those expectations were far exceeded. The itinerary you created, your choice of accommodations and the tours and activities you arranged for us were fabulous. We particularly loved the Orari in Christchurch and Riverrun in Lake Wanaka, but all the accommodations were great. Hiking on Fox Glacier, everything about Lake Wanaka, snorkeling in the Great Barrier Reef, the camel sunset tour and the bicycle tour of Sydney were my personal favorites, but we thoroughly enjoyed every tour. By any chance do you help travelers with any other areas of the world?
Don & Gina H., Lincoln, MA, November 2012
We just wanted to thank you for planning our trip to New Zealand. We absolutely enjoyed every recommendation you made and everything was like clockwork. When we visited some of the adventure places where people would sign up for events, we realized what a great job you did. It was great to have things pre-planned. Everything worked out well, I was glad you suggested we focus on the south island, great recommendation. We both will go back some day, thanks for making our vacation an event that we will always remember, we have almost 950 pictures! We will use your services again and recommend you to all of our friends.
Brian & Patty B., Palatine, IL, November 2012
Rob, saludos. Allow me to tell you that we had a wonderful time down under. Everything flowed perfectly, and we had no major issue anywhere along our trip. Thanks a lot for all your assistance and constant advice; they were very helpful all along the trip. I guess I don’t have to tell you that the kids started already talking about N. Z. and going back to scuba at the barrier reef. We will be in contact again sometime soon after exploring Galapagos. Once again, thank you for all your assistance, great service.Jose L.,
Guaynabo, PR, January 2013
Barry and I just wanted to write to you after our first couple of weeks to tell you how very impressed and thrilled we are with each and every one of your choices for us. We are amazed every day at the quality of the accommodations, the tours, our guides and the never ending beauty of the landscape. We tried to pick our favorite day so far at dinner last night as we were enjoying a wonderful meal on the veranda of the lovely Rees hotel here and we could not pick a day because they all held unique and thrilling surprises. After our jet boat ride today we are heading into town for our last dinner in Queenstown before we head back up to my friends for a rest in Wanaka. Thank you so much for your wonderful itinerary and marvelous attention to detail, every one a winner so far. Can hardly wait for Oz
.Susan & Barry G., Fort Lauderdale, FL January 2013
I just wanted to thank you so much for your amazing help in putting together our honeymoon. We had the world’s most wonderful time in New Zealand! It was without a doubt our favorite place, and we have both traveled quite a bit. From hiking on the Routeburn Track to the scenic flight through Milford Sound, jetboating on the Dart River, renting the car and driving through wine country and on to Nelson, sea kayaking in Abel Tasman and on and on. We can’t stop talking about it….or plotting our return/trying to figure out how we can live there or at least go back frequently! To be honest we are both a bit depressed to be back in gray, wintry Chicago! The landscape of that place is gorgeous beyond words, and it was a trip we will never forget. Thanks again so much. I couldn’t have put such a stress-free, memorable, and wonderful trip together without you!
Laura U., Chicago, IL, February 2013
Rob customized the most amazing Australian vacation for me. The whole trip ran like clockwork, and every tour, activity, and hotel they selected was perfectly suited to my needs, personality, and interests. I was constantly impressed with the level of service that I was given, right down to the smallest details.
Jodi H., Culver City, CA, March 2013
We made it back and the trip was AMAZING!!! It’s really hard to narrow down our favorite parts. What can we say-everything was smooth and flawless-no travel hiccups at all. All the reservations were locked down and we even got our rental cell phone to work. THANK YOU SO MUCH for all of your help-if you ever need reference letters or recommendations, certainly let us know.
Heather L., Chicago, IL, May 2013
Thank you for so promptly responding to my call yesterday and for your immediate feedback about our daughter. Although she is 28 and quite competent, it alleviated this mother’s mind to know that all was well with her. Thank you so much for booking her travel to NZ. We heard from her yesterday and she is loving every experience and wants us to return with her someday soon. Hopefully we can use your services to do just that! If you want me to write a testimonial, I certainly will…Service after the Sale: Concerned parents included at no extra cost!
Dawn S., Maitland, FL, June 2013
Rob: All was perfect!!! I highly recommend the tour guides in Slovenia. They are competent and on time. We hired the tour guide we had on Saturday to take us to the Alpine Region. He added seeing some trenches from World War I. You are fabulous. We will contact you in the future.
Jane H., Atlanta, GA, June 2013